Shipping policy
Shipping Policy
Effective Date: July 2026
Thank you for shopping with Zexa Store. This Shipping Policy explains how we process, ship, and deliver orders placed through https://zexa-store.com.
1. Shipping Destinations
We currently ship to the United Kingdom, United States, and selected international destinations.
Shipping availability may vary depending on your location.
2. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
3. Delivery Time
Estimated delivery times are:
- United Kingdom: 4–8 business days
- United States: 5–10 business days
- International Orders: 7–15 business days
Delivery times are estimates only and may vary due to customs clearance, courier delays, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges, if applicable, are displayed during checkout before your order is confirmed.
Free shipping promotions may be offered on selected products or during promotional periods.
5. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email.
Where available, tracking information will be provided so you can monitor your shipment.
6. Incorrect Shipping Address
Please ensure that your shipping address is accurate before completing your order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and assist you where possible.
8. Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A brief description of the issue
- Photos of the damaged package or product (if applicable)
We will review your request and arrange a replacement or refund where appropriate.
9. Contact Us
If you have any questions regarding shipping, please contact us.
Zexa Store
60 Tottenham Court Road
Office 1315, Fitzrovia
London W1T 2EW
United Kingdom
Website: https://zexa-store.com
Email: newshopify603@gmail.com
Phone: +44 7916 960496