Refund policy

Refund & Return Policy

Effective Date: July 2026

At Zexa Store, we are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery in accordance with the policy below.

1. Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unused and in its original condition.
Include the original packaging and all accessories (if applicable).

Returns that do not meet these conditions may not be eligible for a refund.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Photos of the item (if applicable)

We will review your request and arrange a replacement or refund where appropriate.

3. How to Request a Return

To request a return, please contact our customer support team.

Email: newshopify603@gmail.com

Phone: +44 7916 960496

Please include your order number and the reason for your return. Our support team will provide return instructions.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

5. Exchanges

If an item arrives damaged, defective, or incorrect, we will provide a replacement where available.

6. Non-Returnable Items

Returns cannot be accepted for:

Used products
Products damaged after delivery due to misuse
Products returned without original packaging
Products returned more than 30 days after delivery unless required by applicable law

7. Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled, but it may be returned in accordance with this policy after delivery.

8. Contact Information

Zexa Store

60 Tottenham Court Road
Office 1315, Fitzrovia
London W1T 2EW
United Kingdom

Website: https://zexa-store.com